Privacy Policy

Contents

Overview

Estate 360 is an estate/property management platform developed by EchoBits Tech, consisting of a mobile app (for residents and estate security staff) and web admin panels (for estate managers and organization administrators). This policy applies to anyone who uses the Estate 360 mobile app or admin platforms.

By creating an account or otherwise using Estate 360, you agree to the collection and use of information as described here. If you don't agree, please don't use the app.

Data we collect

Account & profile information

• Full name, email address, phone number, gender, and profile picture
• Password (stored as a secure one-way hash — we never store or can see your actual password)
• Your role (resident, security staff, estate manager, or administrator) and the estate you're associated with

Residency & verification information

• Home/unit address, house number, and house description within your estate
• Proof-of-address documents you upload during registration
• Approval status for your residency, as reviewed by your estate manager

Activity & usage data

• Visitor and access records you create or that are logged about you (e.g. visitor invitations, gate entry/exit logs recorded by security staff)
• In-app notifications and their delivery status
• Community posts or content you choose to share within the app, where that feature is used

Device & technical data

• Push notification (device) tokens, used to deliver notifications to your phone
• Device and login metadata (e.g. sign-in method, last active time), used for account security

Payment information

• Where the app is used for estate dues, fees, or other in-app payments, transaction records are processed through our payment provider, Paystack. We do not store your full card or bank details ourselves — Paystack handles and secures that information directly.

How we use it

• To create and secure your account, and authenticate you when you log in
• To connect you to your estate, and let your estate manager review and approve residency and security staff
• To operate estate security features: visitor management, gate logs, and access records
• To send you push, email, and in-app notifications relevant to your account or estate (e.g. approval decisions, visitor alerts)
• To process payments where the app is used for that purpose
• To respond to support requests and communicate with you about your account
• To maintain the security, integrity, and reliability of the platform

Who we share it with

We share personal data only as needed to operate the app, with the following categories of recipients:

Recipient	What's shared	Purpose
Your estate manager & estate security staff	Profile, address, approval status, and visitor/access records	Estate administration and on-the-ground security operations
Paystack	Payment/transaction details	Processing in-app payments, where applicable
Google (Firebase Cloud Messaging)	Device push tokens	Delivering push notifications
Email delivery providers (Mailgun, Brevo)	Your email address and message content	Sending account and notification emails
Cloud infrastructure & storage providers	Uploaded photos and documents	Secure hosting and storage of the app and your files
Google Sign-In (optional)	Basic profile info from Google, if you choose to sign in with Google	Authentication

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

Data retention

Data	Retention period
Account profile & contact information	For as long as your account is active, deleted within 30 days of a verified deletion request
Visitor/access log entries	Up to 12 months, retained as part of the estate's own security record
Payment/transaction records	As required by applicable accounting and tax law

See our account deletion page for the full breakdown of what's deleted versus retained when you close your account.

Your rights & choices

• Access & correction: you can review and update most of your profile information directly in the app.
• Deletion: you can request deletion of your account and associated data at any time — see our account deletion page for how.
• Notifications: you can manage push notification permissions through your device settings.
• Questions or complaints: contact us using the details below and we'll respond promptly.

Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS/TLS) between the app and our servers, one-way hashing of passwords, and role-based access controls that limit who within an estate can see resident and security data. No system is 100% secure, but we work to keep your information protected.

Children's privacy

Estate 360 is intended for adult residents, estate staff, and administrators, and is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we'll remove it.

Changes to this policy

We may update this policy from time to time as the app evolves. We'll update the "last updated" date below when we do, and material changes will be communicated in-app or by email where appropriate.