Estate 360 · by EchoBits Tech

Delete Your Account & Data

This page explains how to request deletion of your Estate 360 account and the personal data associated with it, and what happens to that data once you do.

How to request deletion

Email us from your registered address Send a request to support@estate360hub.com with the subject line "Account Deletion Request". If you can't send from the email on your account, just include it in the message body.
Include your account details Your full name, the phone number or email your account is registered with, and the estate/house number you're listed under, if you know it.
We verify and confirm We'll verify the request came from you, then confirm by email once deletion is complete. This is typically done within 7 business days.

What gets deleted

Your profile: name, email, phone number, gender, and profile picture
Your address and proof-of-residence documents on file
Your login credentials and app account itself
Push notification device tokens linked to your account
In-app notifications addressed to you

What may be retained, and for how long

Data	Why it's kept	Retention period
Visitor/access log entries you were involved in	These are part of the estate's own security record, used by estate management and security staff independent of your personal account	Up to 12 months, then deleted
Payment or transaction records	Required for accounting, tax, and dispute-resolution purposes	As required by applicable law
Information already shared with your estate manager as part of resident approval	Retained by the estate as part of its own resident records, separate from the app	Per the estate's own record-keeping

Where data is retained, it is kept solely for the purposes above and is not used for any other purpose after your account is deleted.